Privacy Policy

Introduction

This Privacy Policy explains how TradieSites (operated by Agora AI Ltd) collects, uses, and protects your personal information when you use our website and services.

What Data We Collect

When you use our service, we collect:

• Contact information: Name, email address, phone number
• Business information: Your trade/business type, current website (if any)
• Website content: Text, images, logos, and other content you provide for your website
• Payment information: Billing address and payment card details (processed securely by our payment provider, not stored by us)
• Technical data: IP address, browser type, device information (collected automatically)

Why We Collect This Data

We use your data to:

• Build and maintain your website
• Process your subscription payments
• Communicate with you about your account and service updates
• Respond to your enquiries and support requests
• Send you quote requests from potential customers (if you use our contact form)
• Improve our service and website
• Comply with legal obligations

Where Your Data Is Stored

Your data is stored:

• On Vercel: Our hosting provider (Vercel, Inc.) stores website data and processes requests. Vercel is based in the US and complies with GDPR.
• With our email provider: We use Resend to send emails. Your contact information is stored securely with them.
• In our systems: We may store your contact information in our internal systems for account management.

All data is stored securely using industry-standard encryption and security measures.

Who We Share Your Data With

We only share your data with:

• Vercel: Our hosting provider, to host your website
• Resend: Our email service provider, to send you emails and forward quote requests
• Payment processors: To process your subscription payments (we don't store your full card details)
• Legal requirements: If required by law or to protect our rights

We do not sell, rent, or share your personal information with third parties for marketing purposes.

How Long We Keep Your Data

• We keep your data for as long as you have an active account with us
• If you cancel your subscription, we'll keep your data for up to 90 days in case you want to reactivate
• After 90 days, we'll delete your personal data unless you request it earlier
• We may keep anonymized, aggregated data for analytics purposes

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete data
• Deletion: Request that we delete your personal data (we'll do this unless we have a legal obligation to keep it)
• Object: Object to our processing of your data in certain circumstances
• Portability: Request a copy of your data in a machine-readable format
• Withdraw consent: If we're processing your data based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at jason@agoraai.co.uk

Cookies and Tracking

We currently use minimal tracking. Our website may use essential cookies for functionality. We do not use advertising cookies or third-party tracking scripts. If we add analytics in the future, we'll update this policy and provide clear information about what we're tracking.

Data Security

We take data security seriously. We use industry-standard encryption, secure hosting, and follow best practices to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you by email. The "Last updated" date at the top of this page shows when it was last revised.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at: jason@agoraai.co.uk